Chief Operating Officer
Matt Austin is the Chief Operating Officer for Payroc, establishing long-lasting strategic partnership relationships. Matt has an extensive history of building strong and lasting relationships with financial institutions, technology providers, and referral partners. Matt’s focus is to complement and broaden our partner’s relationship with their clients, and deliver cost-competitive customized card acceptance programs. As a payments industry veteran is known for his integrity and transparency, Matt builds relationships that last.
Before joining Payroc, Matt founded an independent consulting firm focused on analyzing and addressing for merchants the confusing, inconsistent, and sometimes hidden fees that are prevalent in today’s card processing relationships. His efforts helped save millions of dollars for his clients, all while improving their contractual terms. Matt also worked with many ISOs, Merchant Acquirers, and other industry organizations to improve their efficiencies and grow their businesses. Matt was Senior Vice President of Risk Management with National Processing Company for over a decade, in which he was responsible for risk transaction monitoring, underwriting, collections, account boarding, and compliance. He managed a team of over 60 people across multiple locations. Under his leadership, his teams performed at the top of the payments industry.
During his tenure, losses were reduced, approval levels were greatly increased and the company’s customer satisfaction was at an all-time high. Prior to becoming a payments industry veteran, Matt was with Arthur Andersen, at the time the world’s largest accounting firm. He headed up information management consulting teams serving Fortune 500 clients and other large multinational clients. Matt gained a reputation for blending the art and science of information management to both internal and external client needs. He was regularly called upon by Fortune 1000 clients to handle process design engagements. Matt holds a Bachelor’s degree in Business Management from Bradley University in Illinois. Matt serves on several boards and committees of various charitable and community organizations.