Quick Reference Guide

Ingenico DESK 3500 countertop card terminal

  • Countertop card machine with broadband connection
  • Take card payments from a fixed payment point
  • Ideal for retail stores with a sales counter

Jump to a section:

#creditpresent – Anchor Link

Credit Card Sale – Card Present

  1. From home or idle screen press 0 (zero) for SALE
  2. Press 1 or Green ENTER for Credit
  3. Swipe, Insert or Tap the card
  4. Confirm Total. Select Accept or Change
  5. Terminal will verify card and display approval code on screen
  6. Receipts will print
#debitpresent – Anchor Link

Debit Card Sale – Card Present

  1. From home or idle screen press 1 (one) for SALE
  2. Press 2 for Debit or scroll down to Debit and press Green ENTER
  3. Enter sale amount then press Green ENTER
  4. Swipe, Insert or Tap the card
  5. Press 2 for US Debit
  6. Confirm Total. Select Accept or Change
  7. Terminal will verify card and prompt for PIN entry – have customer enter PIN
  8. Approval code will display on screen
  9. Receipts will print
#creditkeyed – Anchor Link

Credit Card Sale – Keyed Entry

  1. From home or idle screen press 1 (one) for SALE
  2. Select 1 or Green ENTER for Credit
  3. Enter sale amount then press Green ENTER
  4. Type in full card number and then press Green ENTER
  5. Enter Exp Date then press Green ENTER
  6. Confirm Total. Select Accept or Change
  7. Cardholder present? Choose 2 – Yes or 1 – No
    • If Yes, enter Zip Code then press Green ENTER
    • If No, enter CVC code then Green ENTER
      • Select Mail-Order/Telephone or eCommerce
      • Enter Order Number
      • Enter Address
      • Enter Zip Code
  8. Terminal will verify account and display approval code on screen
  9. Receipts will print
#return – Anchor Link

Credit Card Return

  1. From home or idle screen press 2 (two) for RETURN
  2. Select 1 or Green ENTER for Credit
  3. Enter return amount, then press Green ENTER
  4. Swipe, Insert, Tap or Key in card
    • Enter expiration date if keyed entry
  5. Terminal will verify card and then display approval code on screen
  6. Receipts will print
#reportsmenu – Anchor Link

Reports Menu

  1. From home or idle screen select # button for ADMIN MENU
  2. Select 1 or Green ENTER button for REPORTS
  3. Select report from list:
    • 1 – Detail
    • 2 – Summary
    • 3 – Clerk
    • 4 – Unadjusted Tip
    • 5 – Open Tabs
    • 6 – EMV Report
    • 7 – Stored Transactions
    • 8 – Recent Error
  4. Next select 1 – Print or 2 – Display
#batch-totals – Anchor Link

Batch Totals

  1. From home or idle screen press # button for ADMIN MENU
  2. Select 3 for BATCH MENU
  3. Select 1 for BATCH TOTALS
  4. Total sales and returns in open batch will display
#closebatch – Anchor Link

Close Batch

  1. From home or idle screen press 8 for SETTLEMENT
  2. Terminal will ask: Close Batch and Deposit Funds?
  3. Select 2 or press Green ENTER for YES
  4. Terminal will close batch and connect with server, GB – Good Batch will display on screen and batch report will print
#reprint – Anchor Link

Re-Print Receipt

  1. From home or idle screen select 9 for OTHER
  2. Press 4 for REPRINT or scroll down to REPRINT and press Green ENTER
  3. Press 1 for LAST RECEIPT
  4. Or select 2 to SEARCH by:
    • 1 – All
    • 2 – Reference
    • # 3 – Clerk
    • # 4 – Invoice/PO
    • # 5 – Account
    • # 6 – Customer
    • # 7 – RRN
    • 8 – Approval Code
  5. Select MERCHANT COPY, CUSTOMER COPY or BOTH
  6. Receipts will print