Quick Reference Guide

Ingenico DESK 3500 countertop card terminal

  • Countertop card machine with broadband connection
  • Take card payments from a fixed payment point
  • Ideal for restaurant stores with a sales counter

Jump to a section:

#creditpresent – Anchor Link

Credit Card Sale – Card Present

  1. From home or idle screen press 0 (zero) for SALE 
  2. Press 1 or Green ENTER for Credit 
  3. Enter server number if prompted then press Green ENTER 
  4. Swipe, Insert or Tap the card 
  5. Select Enter Tip if prompted and enter tip amount, otherwise select No Tip 
  6. Confirm Total. Select Accept or Change 
  7. Terminal will verify card and display approval code on screen 
  8. Customer and Merchant receipts print 
#debitpresent – Anchor Link

Debit Card Sale – Card Present

  1. From home or idle screen press 0 (zero) for SALE 
  2. Press 2 for Debit or scroll down to Debit and press Green ENTER 
  3. Enter server number if prompted then press Green ENTER 
  4. Enter sale amount then press Green ENTER 
  5. Swipe, Insert or Tap the card 
  6. Select Enter Tip if prompted and enter tip amount, otherwise select No Tip 
  7. Terminal will verify card and prompt for PIN entry – have customer enter PIN 
  8. Approval code will display on screen 
  9. Customer and Merchant receipts print 
#creditkeyed – Anchor Link

Credit Card Sale – Keyed Entry

  1. From home or idle screen press 0 (zero) for SALE 
  2. Select 1 or Green ENTER for Credit 
  3. Enter server number if prompted then press Green ENTER 
  4. Enter sale amount then press Green ENTER 
  5. Enter card number and then press Green ENTER 
  6. Enter Exp Date then press Green ENTER 
  7. Confirm Total. Select Accept or Change 
  8. Cardholder present? Choose Yes or No 
    • If Yes, enter Zip Code then press Green ENTER 
    • If No, enter CVC code then Green ENTER 
      • Select Mail-Order/Telephone or eCommerce 
      • Enter Order Number 
      • Enter Address 
      • Enter Zip Code 
  9. Terminal will verify account and display approval code on screen 
  10. Customer and Merchant receipts print 
#return – Anchor Link

Credit Card Return

  1. From home or idle screen press 1 for RETURN 
  2. Select 1 or Green ENTER for Credit 
  3. Enter server number if prompted then press Green ENTER 
  4. Enter return amount, then press Green ENTER 
  5. Swipe, Insert, Tap or Key in card 
    • Enter expiration date if keyed entry 
  6. Terminal will verify card and then display approval code on screen 
  7. Customer and Merchant receipts print 
#tipadjust – Anchor Link

Credit Card Tip Adjustment

  1. From home or idle screen select 5 for TIP ADJUSTMENT 
  2. Select to search by: 
    • 1 – All
    • 2 – Reference
    • # 3 – Server
    • # 4 – Invoice/PO
    • # 5 – Account
    • # 6 – Customer
    • # 7 – RRN
    • 8 – Approval Code 
  3. Once transaction is located, press Green ENTER to select 
  4. Enter tip amount and press Green ENTER 
  5. Confirm total. Select Accept or Change 
  6. Terminal will connect and approve adjustment 
#reportsmenu – Anchor Link

Reports Menu

  1. From home or idle screen select # button for ADMIN MENU 
  2. Select 1 or Green ENTER button for REPORTS 
  3. Select report from list: 
    • 1 – Detail
    • 2 – Summary
    • 3 – Server
    • 4 – Unadjusted Tip
    • 5 – Open Tabs
    • 6 – EMV Report
    • 7 – Stored Transactions
    • 8 – Recent Error 
  4. Next select 1 – Print or 2 – Display 
#serverreport – Anchor Link

Server Report

  1. From home or idle screen select # button for ADMIN MENU 
  2. Select 1 or Green ENTER button for REPORTS 
  3. Select 3 for Server, or scroll down to Server and press Green ENTER 
  4. Press 1 for All Servers or press Green ENTER 
  5. For Single Server report press 2 and enter Server # 
  6. Report will print 
#servermenu – Anchor Link

Server Menu

  1. From home or idle screen select # button for ADMIN MENU 
  2. Select 2 for Server Menu and select from the list: 
    1. 1—Add ID 2—Delete ID 3—Print ID List 4—Clerk Auto Add 5—Server Prompt 6—Clerk Wording 7—Display Parameters 
#closebatch – Anchor Link

Close Batch

  1. From home or idle screen press 8 for SETTLEMENT 
  2. Terminal will ask: Close Batch and Deposit Funds? 
  3. Select 2 or press Green ENTER for YES 
  4. Terminal will close batch and connect with server, GB – Good Batch will display on screen and batch report will print 
#reprint – Anchor Link

Re-Print Receipt

  1. From home or idle screen select 9 for OTHER 
  2. Press 4 for REPRINT or scroll down to REPRINT and press Green ENTER 
  3. Press 1 for LAST RECEIPT 
  4. Or select 2 to SEARCH by: 
    • 1 – All
    • 2 – Reference
    • # 3 – Server
    • # 4 – Invoice/PO
    • # 5 – Account
    • # 6 – Customer
    • # 7 – RRN
    • 8 – Approval Code 
  5. Select MERCHANT COPY, CUSTOMER COPY or BOTH 
  6. Receipts will print 
#tab – Anchor Link

Open/Close Tab

  1. From home or idle screen press 2 for TAB 
  2. Select from List: 1—Open 2—Close 3—Delete  
  3. Select 1 to Open a Tab 
    1. Enter Server # and press Green ENTER 
    2. Enter tab amount and press Green ENTER 
    3. Swipe, Insert, Tap, or Key in card # and press Green ENTER    
    4. Terminal verifies card and displays approval code on screen 
    5. Receipts print 
  4. Select 2 to Close a Tab 
    1. Use Search Menu to select tab to close 
    2. Close Tab Amount will display. Choose Accept or Change 
    3. Swipe, Insert, Tap, or key in card # and press Green ENTER 
    4. Select Enter Tip if prompted and enter tip amount, otherwise select No Tip 
    5. Confirm Total. Select Accept or Change 
    6. Terminal verifies card and displays approval code on screen 
    7. Receipts print