How Roc Services Helped Nutritional Healing Center Grow Without Growing Costs

About Nutritional Healing Center

Dr. Nancy Lach has been a chiropractic physician since 1986. For two decades, her practice has specialized in Nutrition Response Testing, a whole-body approach to identifying why people aren’t feeling their best and supporting healing through personalized nutrition programs. Her patients are located across the country and often continue their care with her for years.

About 18 months ago, her practice entered a new chapter. She and her husband closed their Oregon office and relocated to Montana. She transitioned her patient base to fully remote phone appointments. She ships supplements directly to patients and manages every piece of the practice herself.

The Challenge

Dr. Nancy’s old credit-card machine was built for retail. Her practice was not. It was built on long-term care relationships, recurring billing cycles, and patients she had known for years. Every transaction meant manually keying in 16 card digits plus an expiration date plus a CVV. If a card was compromised or expired, she started from scratch. For a solo practitioner running everything without staff (billing, patient records, supplements, and appointments), that friction added up. So did the fees—credit-card processing costs she had been absorbing for years, month after month.

The Solution

Dr. Nancy’s Payroc agent reviewed her account and suggested Roc Services, which made sense for her business immediately.

Roc Services is a point-of-sale system designed for service-based businesses, combining payment processing, stored customer profiles, invoicing, ACH and debit acceptance, scheduling capabilities, and customer-management tools in one simple setup. The transition was straightforward. The setup was simple, support was responsive, and implementation was quick. Now Dr. Nancy opens her dashboard, finds the patient, and processes in a few clicks. The card is already on file, everything is encrypted, and she only sees the last four digits.

“Having payment information securely stored and easily accessed has been a huge time saver as well as a very professional way to collect payments,” she said.

For patients who prefer to pay with debit, check, or ACH, she processes those the same way, with no separate machine and no extra steps. For credit-card payments, she introduced surcharging to offset processing fees. She was initially uncertain about how patients would take it.

“I made it a positive. I stressed the fact that when they use a debit card, check, or cash, there would be no charge. And then I said, if you do want to use a regular credit card, the credit-card company will charge you a separate 3% fee.”

Out of her entire patient base, two people mentioned it. Everyone else switched to debit or accepted the fee without issue.

The Results

Roc Services costs $24.95 per month, and Dr. Nancy estimates she now saves approximately $200 a month in processing fees thanks to surcharging. For a one-person practice, those savings matter,

“My business runs a lot more smoothly,” she said.

What used to require manual card entry, repeated data input, and workarounds now takes a few clicks. Transaction history, billing records, and patient payment information are in one place. More patients, more transactions, more features—all for a low monthly cost. That’s not something every point-of-sale platform can say.

A Platform Built to Grow with You

During a follow-up conversation, a Payroc representative walked Dr. Nancy through additional capabilities already included within Roc Services that she might want to use for her expanding health-coaching business, including:

• Branded invoicing
• A service catalog
• File attachments for items like meal plans
• A mobile app
• A built-in scheduling module

The feature that stood out most to her was scheduling.

“Now I don’t have to use another platform. If I can put it all in one place, that would be brilliant,” she said.

With Roc Services’ built-in scheduling module, service professionals can:

• Schedule one-time or recurring appointments
• Send automated text and email reminders
• Automatically convert completed appointments into invoices
• Deliver invoices directly to clients

No separate scheduling software. No copying information between systems. No added platform costs to unlock additional functionality.

Roc Services also offers a QuickBooks integration at no added cost, so a growing practice can keep payment activity and accounting records reconciled without paying for a separate connection or entering data twice.

The scheduling module—along with invoicing, the service catalog, the mobile app, and the QuickBooks integration—is already available within the platform as businesses grow.

Want to see what Roc Services can do for your business, fill out our contact form to request a demo or start a conversation.