Are You Working With the Right Integrated Partner?

Blog 2022

Integrated payments are an expectation when merchants evaluate solutions. But when ISVs don’t have payments expertise, they have to rely on an integrated partner to help them deliver. That’s what makes choosing the right partner so important. So, how do ISVs know if they’re working with the right integrated partner? We’ve compiled a list of the top signs that show you are.

Top Signs You’re Working With the Right Integrated Partner

1. Your Integrated Partner Has Considerable Experience

The best integrated partner will have plenty of experience to account for a number of factors:

  • Industry: Not only should your integrated partner have experience in the industry you serve, but it should also have depth of knowledge in related industries.
  • Business sizes and types: Your integrated partner should be familiar with the general needs of companies of various sizes and structures.
  • Payment types: This should go without saying, but your integrated partner should have experience processing a range of payment types — card-not-present, card-present, cash payments, contactless payments, and more.

Without this knowledge, you run the risk of working with a partner that holds your solution back from growth as it evolves.

2. The Integration Process Is Easy

Make sure you’re working with an integrated partner that makes the integration easy. You don’t want to tax your development team with extra work and coding if you don’t have to. That will only take them away from the tasks critical to meeting your company’s KPIs.

What does “easy integration” look like?

  • Compatibility: Your integrated partner should be compatible with your existing infrastructure.
  • Process: Your integrated partner should have a well-defined integration process that minimizes the risk of errors or complications during implementation.
  • Customization: Your integrated partner should be able to handle your unique needs and accommodate custom solutions.

3. Your Integrated Partner Offers Merchant Onboarding Options

Merchant onboarding can be a hassle, depending on the type of merchants you’re solutioning for — or their ability to manage the technical aspects. The key is, how easily your merchants onboard can set the stage for a healthy and positive working relationship with them. The options you have for onboarding – manual, facilitated, or automatic – the better you can establish that healthy relationship right away.

4. Your Integrated Partner Facilitates Frictionless or Low-Friction Processing

By nature, integrated payments should be almost undetectable. That means minimal friction throughout transaction processing. You’ll know you’re working with the right integrated partner when you have:

  • Seamless processing for various payment types: In other words, processing requires minimal involvement from your team.
  • Single-source payment processing: Your integrated partner should accommodate existing relationships with various processors and allow for more efficiency.
  • Efficient coordination across payment processors: Your integrated partner should be doing all of the work to ensure that your range of payment types and payment processes are coordinated with no disconnects.

5. Your Integrated Partner Can Handle Dynamic Funding

In today’s complex payments ecosystem, ISVs and merchants often have third-party financial relationships involving shared revenue. Your integration partner should be able to handle the distribution of settlements, regardless of how complicated they may be.

6. Your Integrated Partner Offers Consolidated Reporting

Reporting is key to making business decisions, now and in the future. Both ISVs and merchant clients need real-time and cumulative data to determine how well certain payment types, sales and marketing programs, and overall business objectives are performing. And when you consider how many different data sources this may involve, the less extra work you have to do to consolidate that data, the better. Your integrated partner should accommodate reporting in a number of ways:

  • Reports should be easily accessible: The best way to determine this is to see a full demo and make sure your partner’s capabilities meet your needs.
  • Reports should be customizable: Your integrated partner doesn’t need to know every KPI your company measures, but it should be able to accommodate customized reporting that allows you to see the data you need.
  • You should have control of the data: Your integrated partner should allow you to manipulate and analyze the data in any way you like. For example, you should be able to download some or all the data, you should be able to white-label the reporting for merchant clients to use, and you should have access to your partner’s reporting hub.

7. Your Integrated Partner Offers Ongoing Support

It’s one thing to get fantastic service during the sales process, but continuing that level of service after signing the contract is a sign of a great integrated partner. Too often, ISVs find themselves having to troubleshoot on their own during integration or even post-integration. A great integrated partner will offer comprehensive support, including assistance, maintenance, and troubleshooting to address any issues that may arise.

What Makes Payroc an Ideal Integration Partner

Choosing the right integrated partner is about leveraging expertise, adaptability, and comprehensive support. Payroc offers all of those things to ISVs.

Integration

We’ve developed low-code and no-code integration paths. That means either no-lift or low-lift requirements for ISV development teams. Our seamless, low-code transaction process also makes integration with external accounting and management software easy, so settlements and reporting can be just as seamless. For those ISVs interested in a no-code option, Payroc also allows for a white-label option in order to manage any payment type and reporting.

Onboarding

Payroc offers options to ISVs. Handle it yourself, allow our team to manage it for you, or take advantage of our straightforward and user-friendly automated onboarding experience. It’s your choice.

Single Source for Transaction Processing

As a full-service acquirer and gateway, Payroc can serve as the single source for all payment types and control all aspects of the payment chain to provide the best end-to-end solution. ISVs have the option to offer a full range of payment types — card present, card-not-present, ACH for checks, and even PAD for Canadian payments.

Multiple Funding Destinations

Payroc’s settlements API streamlines funding and settlement processes to facilitate nearly any type of funding arrangement and payments partner through our platform. ISVs can easily direct funds anywhere with any level of granularity.

Reporting

Payroc offers direct access to our Insights Portal, as well as full-scale white labeling that embeds reporting within your solution. ISVs can also extract and leverage data into your own proprietary systems. Specifically, our reporting capabilities can highlight:

  • Total funds available for partner splits
  • End-to-end transaction flows
  • Transactions with minimum processing
  • Authorizations and disputes
  • Status of disputes
  • 1099s and K-9s for automatic submission

Customer Support

At Payroc, we’re known for our commitment to support. We assign a dedicated partner manager and support team to every ISV. That ensures a smooth journey, prompt support, and swift issue escalation as needed. Our dedicated support teams collaborate seamlessly through a unified channel. We conduct weekly calls with ISVs throughout onboarding and integration, and our exclusive Slack channel serves as a singular hub for clients to pose a wide range of questions anytime, covering aspects like chosen payment processors and hardware vendors for their solutions.

Not only is it important to find an integrated partner, but it is even more important to find the right integrated partner. Use this list of requirements to evaluate the partners you’re considering. To learn more about how Payroc can help you with integrated payments, contact us.